Ordering - FAQ:

1. How do I send flowers and gifts?
2. Can I order by telephone or email?
3. Do you offer same day delivery?
4. Where can I send flowers and gifts?
5. Do the flowers come with a vase?
6. How do I use my loyalty points?
7. Can I send flowers on Sundays?
8. Can I specify exact delivery time for my bouquet?
9. What’s the difference between 'Medium' and 'Large' Size?
10. Why do you need my phone number?
11. How do I care for my flowers?
12. Do you offer business to business deliveries?
13. How accurate are the photos of the products?
14. I can’t place an order!
15. Can I add a greeting card to my order?

Payment - FAQ:

1. What credit cards do you accept?
2. How do I check the status of my order, track my order?
3. Is it safe to give my credit card detail on the internet?
4. What kind of payment methods can I choose from?

Delivery - FAQ:

1. What happens after I place an order?
2. How do I check the status of my order, track my order?
3. How will I know when the flowers have arrived?
4. How do I modify or cancel my order?
5. How do I know the exact price of the delivery fee?
6. What should I do if the system doesn’t accept my password?
7. How can I send flower and gifts to another country?

1. How do I contact Escada customer service if there is a problem?
2. What are the most common problems with orders?
3. What is your delivery Policy?
4. What hours customer service is open?
5. What can I do if I forget my password?
6. What should I do if the system doesn’t accept my password?
7. How can I unsubscribe from Escada's newsletter?

1. How do I send flowers and gifts?

It’s easy! Visit our homepage or meet us at our partner florist.
You can place your order without registration, Just simply browse the categories and products to make your selection. You will then be guided through the buying process so we can collect the information needed for successfully delivery.

2. Can I order by telephone or email?

The safest and most efficient way to order is via our website.

3. Do you offer same day delivery?

Yes it is possible but all depends on which city or country you send your order! Please check the conditions here.

4. Where can I send flowers and gifts?

Basically you can send flower and gifts anywhere in Hungary and any part of the world. If you cannot find the name of the city in our ’city list’ please feel free to contact us!

Email: visszajelzes{at}escadaviragkuldes.hu
Skype: viragkuldes

5. Do the flowers come with a vase?

A vase is not included in the price unless specified in the product description.

6. How do I use my loyalty points?

For more information click here.

7. Can I send flowers on Sundays?

 Yes, Sunday deliveries are possible.
Sunday deliveries are available to selected cities and before noon only, please contact us prior delivery!

8. Can I specify exact delivery time for my bouquet?

Shipping is only possible within opening hours.
Please note, we can not guarantee next morning delivery time for orders received after opening hours!
Deliveries in Budapest can be made in 4 hours, and in 10 hours for other cities.
We cannot guarantee exact delivery times, except for weddings and funerals. The minimum interval we can make the delivery of your order is 1 hour (e.g.: 17.00-18.00) for Budapest.
For other cities in Hungary the delivery interval is a certain time of day (e.g: morning, afternoon)

Saturday PM deliveries are available to selected cities, please contact us prior delivery!
Sunday deliveries are available to selected cities and before noon only, please contact us prior delivery!

Delivery is possible during the following hours:
 

• Monday - Friday                                                      10:00 - 19:00
• Saturday                                                                  10:00 - 14:00
• Sunday                                                                    10:00 - 12:00

9. What’s the difference between 'Medium' and 'Large' Size?

This option allows you to send more a bigger bouquet with the same style to your loved ones.
Images are shown size ‘M’ bouquets.

10. Why do you need my phone number?

It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients address, to modify the order or to confirm payment details. We will only contact you if it is necessary.

11. How do I care for my flowers?

It is best to keep them in a well lit room away from direct sunlight. Make sure you change the water every 2 days and use flower food to help them to stay fresh longer and don’t forget to cut steams every second day.

12. Do you offer business to business deliveries?

Yes! Escada has a great Company Gifts offer for all your business needs. For offers please contact our customer service visszajelzes{at}escadaviragkuldes.hu.

13. How accurate are the photos of the products?

The product photos are a representation of what will be delivered, and no brand is being represented. Considering that flowers are fresh, daily products, some components of the bouquet you ordered might not be in stock. In this case substitution of components is permissible. However Escada guarantees that you will get a bouquet very similar to the chosen one in style, form, value and assortments of flowers. For further information, please see the Terms of Service!

14. I can’t place an order!

Please make sure you have entered all the payment details correctly. If you are still unable to place an order contact customer service at visszajelzes{at}escadaviragkuldes.hu and they will help you immediately.

15. Can I add a greeting card to my order?

Of course it is possible to add a greeting card to the flower bouquet.
You will have the opportunity to add a greeting before giving us the delivery information. 
Our system will automaticly offer this opportunity to you.

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