GIFT BOX delivery information
General Delivery Information – Gift Boxes
📦 Delivery
Orders received and paid by 11:00 AM on working days can be delivered from the next working day.
Orders placed after 11:00 AM will be delivered on the second working day following the order date.
Delivery is made on working days between 8:00 AM and 5:00 PM.
Exact delivery times cannot be requested; only the delivery date is guaranteed.
📅 Weekend Delivery
📦 Available when ordered with flowers – please place your order at least 2 business days in advance.
📝 Easy weekend delivery:
Pick the nearest weekday in the delivery date field.
In the comments / additional info field, tell us which weekend day you’d like – we’ll handle the rest!
☎️ Sunday delivery: just get in touch with us first to make it happen.
🚚 Courier & Delivery Conditions
Delivery is handled by an external courier service; their delivery terms apply.*
For nationwide shipping, 1–2 days of delay may occasionally occur.
🎁 Products & Packaging
Prices include packaging and a gift card.
The fantasy name of the gift box is not shown on the package.
Products are mainly handcrafted in small batches. In case of stock shortages, missing items will be replaced with products of equal quality.
🍫 Summer Period – Chocolate Products
During the summer period, gift boxes are shipped with an ice pack, which under appropriate conditions can maintain the required temperature for up to 24 hours.
Please provide a delivery address where the package can definitely be received on the first delivery attempt.
If, after dispatch, the delivery date is rescheduled to a later day, or the recipient is unavailable, the contents of the package may melt.
In such cases, unfortunately we cannot accept responsibility for the condition of the products, and therefore we are unable to accept complaints or claims.
For the same reason, Monday delivery for gift boxes containing chocolate is available only within Budapest and requires prior arrangement with customer service.
The summer packaging fee includes the ice pack.
🌸 Combined Orders: Flowers + Gift Box
When ordering flowers and a gift box together, the items may be delivered separately.
📅 Same-Day or Weekend Delivery Requests
Please contact our customer service before placing the order for same-day or weekend delivery.
🥂 Alcoholic Gift Boxes
The customer confirms that the recipient and/or receiver is over 18 years of age.
The courier is entitled to request age verification upon delivery.
If no one over 18 is available to receive the delivery, the gift box will not be handed over.
Re-delivery is only possible with an additional delivery fee.
📬 Acceptance & Failed Deliveries
Upon receipt, the recipient confirms the package was delivered undamaged and in full.
For quality or quantity issues, please contact our customer service immediately.
If personal delivery is not possible but a third party (e.g., neighbor, receptionist, colleague) accepts it, the order is considered fulfilled.
If the order is refused at delivery, it will still be considered fulfilled, and further collection is the customer's responsibility.
If neither the recipient nor the customer is reachable by 3:00 PM on the delivery day, we cannot be held responsible for any quality deterioration or missed deadlines due to unsuccessful delivery.