General delivery information - cake&cookies

• Order received and paid for before 11 a.m. on a working day can be delivered on the 2nd working day after placing it.
• Delivery is only possible on working days, between 8:00 a.m. and 5:00 p.m.
• It is not possible to request gift delivery by time, only the day (date) is authoritative.

• The price includes the packaging, wrapping and the gift card.
• The fantasy name of the gift is not indicated on the package.
• Cakes/cake pops, cupcakes keep their quality perfectly for 5 days, so if you need a cake at the weekend, ask for Friday delivery.
• The cakes/cakes are made using high-quality and natural ingredients.
• It is important that traditional and paleo cakes/cookies are not made in a completely separate room, so in case of severe gluten sensitivity, order from a place that is 100% gluten-free.
• Allergen list can be found HERE and is indicated separately for each product.
• The cakes/cakes are made by a partner company; therefore, the partner company assumes full responsibility for the quality of these products, and its general terms and conditions also apply. *
• In the event of a quality or quantity complaint, please contact customer service.

• By placing the order, customer accepts and confirms that the addressee and/or recipient of the gift containing alcohol is over 18 years of age. The customer accepts that if there is no person over the age of 18 the gift box containing alcoholic beverage, will not be handed over. In case of doubt, the person to be delivered may request proof of age of the addressee and/or recipient. Gift boxes containing alcoholic beverages cannot be handed over to persons under 18 years of age. In such cases, re-shipment is only possible after additional shipping costs have been paid.
• When receiving the gift, the addressee/recipient certifies that he/she has received the package undamaged and complete.

• If personal delivery/hand-over is not possible at the specified address, but delivery is ensured with the involvement of a third party (e.g.: family member, neighbor, receptionist, co-worker, etc.), then it can be handed over and the order is considered fulfilled.
• Acceptance of the ordered product/products is refused, so the order shall be considered fulfilled and the customer shall take care of its receipt.
• Until 15:00 on the day of delivery, neither the recipient nor the customer can be reached based on the contact details provided, so the parties providing the service are not responsible for any deterioration in quality or non-compliance with deadlines due to failed delivery.